Terms & Conditions

Please ensure you read through the below Terms and Conditions thoroughly before making any purchases or bookings to attend the Supple Body studio via MINDBODY or our website. By making a purchase or booking to attend the studio, you agree to the terms and conditions and acknowledge that we are a holistic health space and not a medical practice.

Supple Body has the right to modify, add or remove any terms or conditions without notice or liability to you. All and any changes will be effective immediately upon posting on our website under Terms and Conditions.

You agree to review our Terms and Conditions from time to time and acknowledge that continuation of use of our services in any form will constitute acceptance of the changes.

Purchases

Purchases made to attend Supple Body are non-transferable and non-refundable under any circumstances
Make yourself aware of your purchases expiry date if it has one. We will not extend an expiration period of any pass.
Introductory offers are valid for new clients only and provide 3 x classes within the first week of attending your first class. There are no extensions to this expiration date and is only for Reformer classes.
All memberships will be deducted as per the auto payment schedule outlined on your contract agreement.
Payment must be made prior to booking your class - you must have pre-purchased a class pass, membership, or make payment at the time of booking
Intro passes activate from the date of first use i.e. when you attend your first class or meditation
Class passes activate from the date of purchase
Memberships activate from the date of purchase
GST comes into effect on all purchases from 1st July 2024

Nutritional Therapy Consults

All nutrition consultations are booked as appointment through MINDBODY
All initial consultations take place at our studio and clinic room in Caringbah. They must be booked with a minimum 48 hours notice, if you book within this time frame, your appointment may be rescheduled
Appointments are only confirmed once booked and paid via MINDBODY
Changes to your appointment: may be made with a minimum 48hrs notice by emailing elle@supplebody.com.au.
Cancellation of your appointment: within 48hrs of your scheduled appointment time are charged at 50% of the cost of your appointment. Cancellations within 24hrs of your scheduled appointment time are charged at 100% of your appointment. To prevent being charged for late cancellations please be sure to email elle@supplebody.com.au with plenty of notice so a new time can be arranged
By attending Supple for nutrition therapy services, you recognise that we are not medical doctors and the advice provided is holistic and serves to complement your health and wellbeing. You give permission for Supple Body to store your health history on file for the purpose of complementary medicine treatment.
You understand that a Nutritionist does not diagnose illness, disease or any other mental or physical disorder and that prescriptions provided by your Nutritionist are not a substitute for medical diagnosis or treatment. You have taken the time to read the Terms & Conditions attached to the services provided via our website and agree. It is important for your Nutritionist to be aware of all past and present medical conditions, and you agree to keep them updated with any changes to the information provided. All information shared within the professional relationship will be held with the strictest confidence. Information will only be shared with a medical doctor or other healthcare professional if deemed necessary and only upon the patient providing informed consent.

Reformer Pilates

Studio Etiquette

Our studio is boutique and every class is scheduled as a semi-private, meaning no more than 4 can ever attend a reformer session at any one time
Please be respectful of your own and others’ time by arriving a few minutes early to your class so that everyone is ready to start at the scheduled time
Late arrivals will not be allowed to enter the studio and you will forfeit your class and incur a 'no-show' fee of $20
Our group classes are 45 minutes long
We love a good selfie at Supple, but only before or after the scheduled time of your class. Please put your phone away during class.
It is your responsibility to communicate injuries, pregnancies, or any other concerns you may have with your instructor ahead of class. If recovering from injury, are pregnant or early postpartum, please ensure you have clearance from a physiotherapist to attend reformer pilates classes before attending. We may ask you to provide us physical evidence of this clearance, so please come with it.
Sanitise your hands before and after class. Should you prefer to wash them instead, we provide hand soap and cream in our bathroom.
Please do not attend our studio with a communicable disease or any other illness where you may not be able to safely exercise on the reformer. It is our responsibility to keep our community safe and well and ask that anyone who is unwell stay home and rest until fully recovered.
We will not accept any person under the age of 16, unless pre-arranged or during private sessions
As much as we love the babies and children of Supple, for safety reasons we do not allow children or babies to be in the studio during scheduled class time unless pre-arranged during a private session
Please treat our space as your own but be respectful with all of our equipment and furnishings. You may be liable for any damage caused to our equipment or furniture if we deem it was caused due to misuse or carelessness

Memberships at Supple Body

All memberships are for 12 months with Autopay set up for weekly payments
Memberships allow you to use your allocated number of sessions per week to access mat, reformer and sound bath meditation sessions
Your membership auto renews every 12 months unless you provide 4 weeks notice in writing that you do not want your membership to auto renew
There is a minimum period of 6 months should you wish to cancel your membership. You must provide 4 weeks notice in writing if you wish to cancel your membership, no matter the time period in which you have held your membership.
During the 4 weeks notice period, payment will still be taken and you will still be welcome to book into class
All members must abide by the terms and conditions mentioned here and provided to them in their contract
You may only book for the set number of classes provided to you as part of your membership
Please note your classes do not roll over into subsequent weeks when not used therefore it is your responsibility to proactively book yourself into class to ensure you get the full benefit of being a Supple member
Your contract can be put on hold for up to four weeks in a 12-month period and up to six weeks under special circumstances i.e. when recovering from injury or surgery. Please provide at least 4 weeks’ notice in writing for us to suspend your membership with adequate time.
All members get free access to regular members' events, 10% off all retail items and appointment-based services including private reformer class packs, nutrition consultations and sound baths
Foundation members are those that purchased and signed up to an AutoPay contract between the period of 15th July 2023 - 30th June 2024.
New Members are those that purchase and sign up to an AutoPay contract from the 1st July 2024 and ongoing.
Only New Members are subject to membership pricing increases should we need to make changes to our pricing across the course of our business' operations
GST comes into effect for all memberships and all purchases from the 1st July 2024
For any change requests to memberships please contact elle@supplebody.com.au

Pregnancy

Maintaining exercise is healthful and recommended during pregnancy
It is important we look after the safety and wellbeing of you and your beautiful baby as a priority. Therefore please prepare to provide your instructor physical evidence of clearance from a women’s health physiotherapist to perform reformer pilates before attending our studio whilst pregnant, at all stages of pregnancy.
Please do not attempt a group reformer pilates class for the first time when pregnant. We recommend private or semi-private sessions with modifications tailored for pregnancy unless you practiced regularly prior to falling pregnant
If you are pregnant and are an autopay member, you are able to pause your membership for a period of 12 weeks to allow adequate time to recover from childbirth before returning.
Please note we ask you see a women's health physiotherapist before returning to the studio
To pause or activate your membership again, simply email the studio so they can action for you

Bookings

To attend one of our group classes, class bookings are essential and must be made through the MINDBODY app or via our website
Classes can only be booked 7 days in advance, and if you are a paying member, following your weekly payment.
Class bookings are your own responsibility. If you book the wrong class, please be sure to cancel or reschedule as soon as is practically possible to avoid incurring a late cancellation fee
As we are a small studio, we ask you to be mindful of booking and canceling at the last minute. Therefore you must cancel or reschedule your booking up to 12 hours prior to class commencing as per the cancellation policy
Bookings for group classes are non-transferable. The session cannot be used by anyone other than the person booked into the class/paying for the membership/class pass

Waitlist

If a class is full you may request to be added to the waitlist
Up to four people can join the waitlist at any one time
Once added to the waitlist you have committed to attending that class if the spot becomes available.
You will be notified via text and email if you have been added to a class
If you have been added to class from the waitlist, there is a 2 hour cancellation policy
Therefore, if it is within the 2 hour window and you have not been added to class, you should remove yourself from the waitlist to avoid being charged in case someone else late cancels - we will however not charge you should you forget, and end up being enrolled at the last minute
Please do your best to be aware of the time leading up to class and your place in the list

Cancellation Policy

Supple may cancel a class at any time and for any reason. In this circumstance you will be notified as soon as is practically possible and will be credited for any class that is cancelled by Supple.
If you wish to cancel or change your class time please do so outside of the 12-hour cancellation window.
If you cancel your class within 12 hours of its scheduled start time you will incur a late cancellation fee of $20

Group Classes

We have a strict 12-hour cancellation policy for group classes
You must cancel or reschedule your class in the MINDBODY app with at least 12 hours prior to class to avoid losing your session

Waitlist Cancellation

If you have been added to class from the waitlist and you no longer wish to attend, you must cancel your class at least 2 hours prior to class
Please plan ahead. If you are still on the waitlist and want to ensure you are not risk of incurring any fees, please remove yourself from the waitlist in MINDBODY

No-Show Policy

If you have booked into a class and do not show up without canceling through the MINDBODY app, you will lose your class pass.
If you are a member and have booked into a class and do not show up without canceling through the MINDBODY app you will forfeit that class
You will also incur a $20 no show fee

Private Reformer Pilates Sessions (Appointments)

We have a strict 24-hour cancellation policy for private reformer pilates sessions
You must cancel or reschedule your session with at least 24 hours notice by contacting your instructor to avoid losing your session.

If you do not cancel with 24 hours notice the full class amount will be deducted from your account or pack.

Grip Socks

We require all clients to wear grip socks for the duration of their session to ensure your safety on the apparatus as well as maintain a clean and hygienic space for you to practice in.
We offer socks for purchase should you forget to bring your own. You will be expected to purchase socks if you turn up without them.
Thank you for your understanding

Classpass attendees

We welcome Classpass members to Supple however the members and regulars that purchase directly through Supple are a priority when it comes to securing a spot
This means if you have booked a class through Classpass, and a member or regular client of Supple makes a booking, your spot on a bed will be cancelled to allow priority for our members and regulars
Please ensure you stay on top of your notifications and check before arriving at the studio whether your spot on the bed is still secure
We do not run classes for single Classpass sign-ups. If 2 hours prior to the commencement of class there is only one Classpass attendee signed up to class, the class is at risk of being cancelled.
No changes will be made 60 minutes prior to class time

Sound Bath Meditation

AutoPay Memberships at Supple, Drop-Ins and Class Packs are able to be used to book a meditation station and to attend Sound Bath Meditations at Supple
You are responsible for packing your meditation station away, and ensuring you keep all pillows, bolsters and futons clean and tidy, and will be liable for any damage to any of the equipment, furniture or furnishings we use during these sessions if you are not using them appropriately
Due to the importance of providing a clean and hygienic space for all to enjoy, if you attend a sound bath session immediately after attending reformer pilates, you will be required to change into clean clothing for the duration of the meditation, and before lying down on your meditation station
Due to the intimate nature of our studio, no changes are to be made to your booking within 12 hours
If you cancel your booking within the 12-hour late cancellation window, you will incur a $20 late-cancel fee
If you do not turn up to your meditation, you will incur a $20 no-show fee.

Fees

Fees ('late cancel' and 'no show') are charged weekly as an autopay on Fridays.
If you are a member and have billing details stored securely in mindbody, this will run as an autopay charged to your billing details provided
For non-members, if you have a card attached to your mindbody account, this will run as an autopay charged to the billing details provided. If you don't have a card linked to your account, this will sit as a negative balance on your mindbody account, and will be your responsibility to reconcile
These fees apply to all attendees of Supple, Classpass attendees included. No one is exempt.